About NNA Direct Support Service

What is NNA Direct Support Service?

NNA Direct Support Service was created to help Australians living with disabilities, their families and carers. As part of Network Nursing Agency (NNA), we offer in-home supports to NDIS participants and caregivers through our large network of support workers and nurses,

Our in-home support services are currently available to people and families across New South Wales, Victoria, South Australia and Queensland.

Our Story

Originally established in 1997, Network Nursing Agency (NNA) started out as a family run business with our agency seeking to provide a service to the community by ensuring that the patients of New South Wales busiest hospitals and healthcare clinics could always rest assured that they would receive an outstanding level of care during their most difficult times.

This was the beginning of NNA, and over 20 years later the brand still lives on strong and remains a family run business. NNA made the decision to move into disability support and became a registered NDIS provider in 2017, and in 2020 NNA Direct Support Service was born.

Today, we are proud to offer a range of quality in-home supports and nursing services and provide people with the ability to choose from our large network of experienced and professional nurses and support workers. And if we don't have quite the right support person for you in our network, we'll do our best to find and recruit them based on your needs and preferences.

With NNA Direct Support Service, you direct your care the way you want.

All of our support workers and nurses are committed to continued professional development and undergo mandatory training to ensure you feel safe knowing you or your loved ones are receiving the best professional support.  Many of our support workers hold a minimum Certificate III in Community Services and Certificate III in Assistance in Nursing, and all staff undergo mandatory police checks.

Meet the Team




Jo Kernot

General Manager

Jo is the General Manager at NNA Direct Support. Her role is to oversee service delivery and ensure everything runs smoothly so that our customer and staff are well supported.

Dyllan Fleming

Customer Engagement Manager (NSW)

As Customer Engagement Manager, Dyllan’s role is all about connecting people with our services to make sure they get support matched to their needs and preferences. Meet Dyllan here.

Ellen Banks

Community Nurse Manager

Ellen is the Community Nurse Manager and heads up the NDIS nursing team at NNA Direct Support. She helps customers get the right health and nursing supports at home. Get to know Ellen here.

Rachel Catchlove

Customer Engagement Manager (VIC)

With 16 year+ years' experience in Disability Support, Rachel has a passion for connecting community, family and friends - making her role as Customer Engagement manager a perfect fit. Meet Rachel here.

​Myles Cook

Customer Engagement Manager (VIC)

Myles joins the team having worked in the disability sector for 4 years. As our regional VIC representative, he advocates for customers and connects them to the right support. Meet Myles here.

Tammi Feutrill

Customer Engagament Manager (SA)

Hailing from Adelaide, Tammii is our SA Customer Engagement Manager. She supports customers exercise choice and control and helps people find the right support to achieve their goals.

Rhiannon Kernot

Customer Support Officer

Rhiannon is our friendly Customer Support Officer. She helps to ensure the team have all the resources needed to provide staff and customers with the best experience possible.

Olivia Torchia

Customer Support Officer

If you’ve ever called the 1300 number, chances are you’ve spoken to our bubbly Customer Support Officer, Olivia. She assists with customers enquiries and supports with day-to-day processes.

Meet some of our support workers

Get in touch

Our door is always open. Whether you are a carer, family member, health professional or looking for support for yourself, our friendly team will be happy to answer any questions, as well as discuss your needs and the ways we can work with you. Send us an inquiry by filling out the form below.

Alternatively, if you'd like to speak to a staff member you can give us a call on


Find out how Network Nursing Agency can help you

  • I love being able to pick and choose my hours and change my mind if something comes up. I don't have the same commitment pressure I would have from a permanent position.
    I have better rates of pay compared to working full time along with sick pay/ holiday pay.

    Aisling McNamara, Registered Nurse
  • Since joining NNA I have been exposed to many different opportunities in my career. I work frequently on different medical and surgical wards in different hospitals around Sydney. I have had the opportunity to teach through the Australian Healthcare Academy (AHA) facilitating through Western Sydney University and Australian College of Nursing (ACN).

    Laura Burns, Registered Nurse
  • Thank you to everyone in the office. Honestly, from the bottom of my heart you have all been an amazing support. Before I started agency work, I was nervous thinking I would be cancelled or it would be hard to settle in. With the support from everyone in the office I have got full time hours for over a year...

    Orla Murphy , Registered Nurse

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