COVID-19 Update

Customer Update – COVID-19 Vaccine Rollout - March 2021

A message from the NNA Direct Support Service Team

Hi there!

You might have heard the first stage of the COVID-19 vaccine rollout is now underway. Understandably, you may have some questions about what this means for you as an NNA Direct Support Service customer or participant receiving support services.

What are we doing at NNA Direct Support to keep you safe?

Here at NNA Direct Support Service, the safety of our customers is top priority, and we are committed to doing everything we can to support you safely – regardless of whether you have or have not had the vaccine. Now that the first stage (Phase 1a) of the vaccine rollout has started, we are strongly encouraging all of our support workers and nurses to get the COVID-19 vaccine. But as with all vaccinations, it is a choice to get the COVID-19 vaccine.


How can you find out when you can get the vaccine?

Your eligibility and vaccination day will depend on the Australian Government rollout timeline. Use the Australian Government COVID-19 Vaccine Eligibility Checker to find out when you can receive your COVID-19 vaccine. You may wish to speak to your doctor about the benefits and risks of the vaccine. They should also be able to help you complete the consent form.


Will I be refused support services if I don’t get the vaccine?

No, NNA Direct Support Service will not refuse to support people who decide not to get the vaccine. In this instance, the risk of infection will be continued to be managed by support workers using Personal Protective Equipment (PPE) and following infection control practices.

Will my support workers be vaccinated?

Vaccines are voluntary so this means your support worker has the right to decide whether they get vaccinated or not. At NNA Direct Support Service, we are strongly encouraging all staff to get vaccinated, but if your worker does not and this is an issue for you, reach out to your Customer Engagement Manager so we can make alternative arrangements.


Will it cost to get the COVID-19 vaccine?

No, the vaccine is free for all people living in Australia.

Who can I contact about my concerns or questions relating to my support during the vaccine rollout period?

If you are an NNA Direct Support customer who has concerns or questions we are here for you. Please get in touch on 1300 346 052 or email to speak to one of our friendly team members.

Where can I go for further information about the COVID-19 vaccine?

Department of Health vaccine website contains up-to-date information about the COVID-19 vaccine, as well as resources and easy read fact sheets for people with disability.

Supporting you through uncertainty - March 2020

A message from the NNA Direct Support Service Team

If you’re feeling more vulnerable than usual, you’re not alone. All of us have been disrupted by the devastating effects of COVID-19. But people living with disabilities are facing unique challenges such as accessing preferred in-home support workers, difficulties with social distancing, and concerns about underlying health conditions.

No one should feel alone right now and quality support for people with disabilities is critical. As part of the Network Nursing Agency, NNA Direct Support service is here to support vulnerable members of our community. Your physical and mental health is our priority, and we want you to know that we are taking all the recommended steps to stop the spread of the virus and make sure support is provided in the safest way possible.

Here is what we are doing to protect our community and help you in the current environment.

Protecting our participants and support staff

In our effort to keep everyone safe and reinforce good hygiene, all our support workers and nurses have completed the COVID-19 Infection Control Training Module. This is a free course that anyone can take. If you’re interested in completing the training, you can register on the Australian Government website here.

As a precaution, we have also provided gloves to all support workers and nurses and are working to provide them with hand sanitisers and masks. Network Nursing Agency’s network of professional Registered Nurses and Enrolled Nurses adhere and promote the National Safety and Quality and Health
Service Standards on Infection and Prevention and Control systems
 to protect themselves and others.

Staying updated and following government advice

We are a NDIS registered provider with extensive experience in healthcare settings, and we are keeping our staff up to date with the latest advice provided by Federal and State health agencies. We rely on facts from reputable sources like Australian Government of Health and NDIS and are updating our staff via phone and email as new information is released. Disability support is considered an essential service by the Australian Government, so you can be reassured that our services will remain open and we will continue to provide in-home supports to participants during this uncertain time.

Technology to make managing your support easier

We have invested in technology to make it easier to find, manage and review your support workers in one place. Using our Edge mobile app, you can build your profile, find NNA support workers you relate to, and then leave reviews for the support you receive. During a time where we are all urged to stay home as much as possible, Edge app gives people a way to find support workers remotely and minimise face-to-face contact.

Reporting symptoms and suspected cases

We are asking staff to proactively report any symptoms if they suspect they have COVID-19. Our staff are not allowed to work if they display flu-like symptoms or if they suspect they have been in contact with someone has the virus. We are encouraging any staff members to report if their clients are showing any flu-like symptoms so that we can act proactively to prevent the spread of the virus and ensure we continue to safely provide the highest quality support.

Finally, our door is always open

We know this is a difficult time for many people in our community. But you can be assured that NNA Direct Support Service team will continue to provide quality in-home support. If you have any questions or concerns, or would like to discuss your requirements please reach out to or call us on 1300 346 052.


Find out how Network Nursing Agency can help you

  • I love being able to pick and choose my hours and change my mind if something comes up. I don't have the same commitment pressure I would have from a permanent position.
    I have better rates of pay compared to working full time along with sick pay/ holiday pay.

    Aisling McNamara, Registered Nurse
  • Since joining NNA I have been exposed to many different opportunities in my career. I work frequently on different medical and surgical wards in different hospitals around Sydney. I have had the opportunity to teach through the Australian Healthcare Academy (AHA) facilitating through Western Sydney University and Australian College of Nursing (ACN).

    Laura Burns, Registered Nurse
  • Thank you to everyone in the office. Honestly, from the bottom of my heart you have all been an amazing support. Before I started agency work, I was nervous thinking I would be cancelled or it would be hard to settle in. With the support from everyone in the office I have got full time hours for over a year...

    Orla Murphy , Registered Nurse