Our Feedback Process

Have feedback or a complaint? We want to hear from you.

If you are not happy with your support services or support workers at NNA Direct Support, it's okay to make a complaint. In fact, we want to hear from you if something is not right or if you think we can improve our services.

How do I make a complaint?

Download our easy read guide to learn how you can make a complaint with NNA Direct Support Service and what will happen next. If you are ready to make your complaint, fill out the form below and click 'submit'. Alternatively, you can send us your complaint via email at or call 1300 346 052. Our team will aim to get back to you within 2 business days of submitting your complaint or feedback.

Need help making a complaint?

If you need an advocate to help you make a complaint, contact People with Disability Australia by calling 1800 422 015 or emailing

NNA Direct Support Service Feedback Form


Find out how Network Nursing Agency can help you

  • I love being able to pick and choose my hours and change my mind if something comes up. I don't have the same commitment pressure I would have from a permanent position.
    I have better rates of pay compared to working full time along with sick pay/ holiday pay.

    Aisling McNamara, Registered Nurse
  • Since joining NNA I have been exposed to many different opportunities in my career. I work frequently on different medical and surgical wards in different hospitals around Sydney. I have had the opportunity to teach through the Australian Healthcare Academy (AHA) facilitating through Western Sydney University and Australian College of Nursing (ACN).

    Laura Burns, Registered Nurse
  • Thank you to everyone in the office. Honestly, from the bottom of my heart you have all been an amazing support. Before I started agency work, I was nervous thinking I would be cancelled or it would be hard to settle in. With the support from everyone in the office I have got full time hours for over a year...

    Orla Murphy , Registered Nurse