NNA Direct Support Staff Updates

NNA Direct Support Service Staff Updates

New systems coming to make managing shifts easier - June 2021

2 new work platforms are coming to make it easier to perform your role as a Support Worker with NNA Direct Support Service.

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System #1 Sharepoint – NNA Policy and Procedures

This will house all the policies and procedures you will need to carry out your duties as a Support Worker with NNA Direct Support Service.

As a communication tool NNA DSS will have the option to push new policies or procedure links to your email, keeping you up to date with any changes that occur.

Roll out for this will be coming within the next few weeks.

 

System #2 The leading care management software for the disability sector: Lumary

Lumary is a web-based software application that offers a complete end-to-end solution for workflow management. Accessible via a computer or your mobile phone, making is easier to access up-to-date participant information, adding shift notes or any other information that may be relevant to the participant.

Roll out for Lumary is expected at the beginning of September 2021.

Stay tuned for further updates in upcoming newsletters to see progress updates on both of these new work platforms.

 

Shift Notes – what they must contain and how to write them

Notes must be specific and informative, written in plain English and easily comprehensible by anyone who reads them.

Must Include:

• Events recorded in Chronological order
• Both positive and negative developments
• Written impartially, this includes any errors made by Support Workers.
• Any information that has had a significant impact on the participant’s care plan.
• Include – visits from health professionals.
• Changes in behaviour, emotional health
• Carer interventions and support delivered.
• Level of participation in activities
• Reactions to medication, changes in physical appearance
• Dietary Notes

Shift notes should be:

OBJECTIVE.

Objective writing is based on facts and observations. It is a description of what happened.

Objective writing is not influenced by personal feelings.

not SUBJECTIVE

Subjective writing is based on or influenced by a point of view, emotions, assumptions, speculation, judgement or interpretations.

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Example of correct and incorrect shift notes

Objective – correct way to write a shift note

At 3.30 pm Marcella returned from a walk to Albert Street Park and she was holding her right arm against her body. I noticed that she had a graze and bruise on her right arm. Marcella said a dog had jumped on her when she was sitting on the grass at the park. She said she had been frightened and that her arm was sore.

Subjective – incorrect way to write a shift note

Marcella must have bumped into something when she went on a walk to Albert Street Park, as she has grazed skin and a bruise on her arm. She was holding her arm and looked unhappy

 Note: Shift notes are a legal document

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