Aurora's Story: How the right Support Worker can make life easier
We are excited for you to meet Aurora, who has trusted us with her support since we started in 2020. Since then, we have been working with her to create individualised support that is unique to her needs. Aurora’s story shares the amazing bond that she has with her Support Worker, offering up some great advice for those seeking support.
I have been getting support from NNA Direct Support Service for a couple of years now. I find joy in many areas of my life and like to be quite creative. I love online gaming, music that has good meaning, and create abstract digital art all while hanging out with my cats: Tigra, Arissa and Raven. I do struggle with social anxiety, so the support I get twice a week really helps in getting me to my appointments and the day-to-day tasks that may require leaving the house.
“…it’s tough to get out and about by myself. [NNA Direct Support Service] makes it easier for me to get around and to do the things I need to…”
The bond I have with my Support Worker, Danielle, is great. We get along very well, as we share similar hobbies, so we have a lot we can chat about. When we’re together we share music and shows that we are both watching and even set ‘homework tasks’ for each other. We’ll find a new show and watch episodes in our own time and then talk/review it when we are together next. “It’s just a great little time.”
A typical day with Danielle will vary. It depends on what I need for that day. But Danielle and I will generally start our day with a drive to get out of the house and we will listen to music together in the car. Sometimes we’ll even stop for a drink, which is nice on some of those hotter days.
“They support me through various different appointments or whatever I need to do for that day.”
The support I get meets my needs and schedule on the day’s Danielle works with me. We go shopping and I am able to get to my important appointments. In the past, we’ve even gone out and done some food sampling in various areas.
It can be hard to get out of the house some days. I love the support I get as I feel comfortable with my Support Worker. It makes it easier getting out and about and doing the things I need, while having a bit of fun.
“A big thing for me is knowing that if I need to, at any point, if my social anxiety gets too bad, I know that I can quite freely say okay can we end here? And [Danielle] will be like yeah alright and just drop me home.”
I would suggest that if you are someone who suffers from social anxiety and are unsure about your support, to keep going with the service until you find a worker you really bond with. You’re not going to find that worker straight away, but you will come across them. It’s really important because by having that bond it keeps me calm, as it’s less stressful when you have someone there you are comfortable with.
If I could sum up NNA Direct Support Service in a few words, it would be ‘perfect support.’ They really put in the effort where it’s needed.
We are so thankful to have been able to speak with Aurora and hear her story and to understand how NNA Direct Support Service makes an impact in her life. It’s important to us that we get feedback and to hear from our customers on their experience with us. Speaking with Aurora ignites our passion and our mission for why we do what we do. If you’re someone looking at getting some support, head to our
website and
get in touch with us today!









