In our latest installment of Meet the team, we sat down with the newest team member - Dyllan. Having recently joined NNA Direct Support as Customer Engagement Manager, Dyllan tells us about himself, what he sees as the big opportunities in the support sector and what it was like growing up in a family with 5 older sisters.
I was born and raised in Coastal Wollongong. Outside of work, I enjoy spending my time at the beach, national parks and coastal trails.
My main role as Customer Engagement Manager is to work with NDIS participants and their Support Coordinators to develop a service offering within the guidelines of the Participant’s plan and budget, providing value for money and optimum outcomes.
I hope to see even more choice and control for participants, hopefully we move away from traditional set in stone supports, to more flexible supports that better meet peoples’ needs and lifestyles.
I think the biggest opportunity is to be innovative, if we can try and structure our supports and services in a way that is different and still provides quality, safe support for people living with disability everyone wins!
I have 5 older sisters so growing up was like living in the Brady Bunch, however we didn’t have an Alice.
Biggest pet peeve? Punctuality or rather lack of.
Favourite sport? Basketball
Favourite food? Anything my mum or sisters cook for me
The best part of my job is meeting participants and hearing their story, goals and achievements. I take great satisfaction in getting to know and working with each participant to match the right supports workers to them.
I place a big focus on supports worker interests and hobbies so that we can achieve the best outcomes for the participant and part take in their journey to achieve both their NDIS and life goals.