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Our PPE Approach - We Pay, Not You

Posted 9 months ago

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Unlike other disability support providers, we don’t think participants should be funding personal protective equipment (PPE) for their support workers. Your funds are better spent on getting the support you need.

Our PPE Approach – We pay, not you

NNA Direct Support will continue to supply PPE (including surgical masks) to all our support workers and community nurses until 30th September. We will be funding this at our own expense and will not be claiming it against our customers’ NDIS funds.

Wearing of masks

Face masks are now mandatory in VIC and strongly recommended by the NSW Government. As a result, all NNA Direct Support staff are wearing surgical face masks on all shifts in VIC and we are arranging masks for all of our support workers in NSW. 

If you are a participant, the NDIS has made temporary changes to funding arrangements for PPE. This will allow you, in some cases, to purchase and claim PPE items like face masks and glove using your core support budget. You can read more about this here.

For any of our customers who are struggling to find PPE, please reach out. We are happy to arrange this for you and can help claim this on your behalf.

Our commitment to you

Your health is our top priority and we are committed to doing everything we can to keep our staff and customers safe while continuing to provide the best quality support.  

Finally, we know this is a very challenging time for everyone. If you have any concerns, questions, or want to learn more about our in-home support services, our door is always open. You can always reach out to us at or call us on 1300 346 052.

Take care & look out for one another.

NNA Direct Support Team