In the latest installment of Meet the Team, we sat down with NNA Direct Support Customer Engagement Manager, Shea. She tells us about her experience working in the disability sector, her future predictions for the industry and what she loves most about her job. Read on to get to know our newest team member.
My name is Shea, I have worked in the disability services sector for 15 years in direct support, management and advisory roles. My passion is getting to know people and helping them turn an NDIS plan into services that work for them!
Customer Engagement Manager – I respond to inquiries from NDIS participants who are looking for support and determine how NNA Direct Support Services can meet their needs, including matching participants with the right staff and day to day operations. I also help to build and maintain relationships between NNA, customers and stakeholders.
With the introduction and continuous improvement of the NDIS, participants will have more drive behind the services they receive. I think we will see new models of support gain momentum as older models will no longer serve participants.
The opportunity for change in models of support for participants who want to live independently.
Biggest pet peeve? Being woken up too early!
Favourite sport? Softball
Favourite food? Pizza
Being practical and instrumental in the process of turning an NDIS plan into meaningful services that really meet the needs of the person receiving them.