I am an British expat who has worked in the disability sector for the past 4 years.
As a Customer Engagement Manager (CEM) my role is to ensure services are delivered to our customers. I am the first point of call for clients and service providers who wish to establish or amend services with our Support Workers.
With the roll-out of the NDIS I see customers having greater control on the level and quality of their services. This means that a high level of customer service and flexibility needs to be reached by all service providers in the coming years.
I believe with the growing number of services providers in the area, the focus of customer services will only ever increase. NNA Direct Support Service gives our customers the freedom to control their services with the Edge app and keep close contact with their dedicated CEMs.
Despite being British, I prefer coffee over tea.
Biggest pet peeve? Single digits on the TV volume
Favourite sport? Not a big sports fan!
Favourite food? Indian
I take pride in advocating for my customers and providing the services they need in a prompt and timely manner. I aim to keep myself on the pulse of services in the Sunraysia area and enjoy building relationships with all parties engaged with customers. I am easily accessible and will do everything in my power to make sure the focus is on quality services, matching appropriate support workers to the people who need them most.